Lead Time
All our rugs are made to order, and the production time is 2 - 5
months, depending on the craftsmanship. See ‘Rug Information’ section for lead time. They can
be fast-tracked if you need to hit a deadline, with an additional fast-track fee.
Shipping
Worldwide shipping is available on all orders, and we will provide
an estimate for shipping upon receipt of your order.
Returns
We accept returns of standard size and colour rugs purchased online
within 7 days (returned at buyer’s expense), provided the item is in its original condition.
Returns are not possible on any custom or bespoke items you have ordered, as these are
tailor-made to your specifications. To avoid disappointment, please check whether an item is
returnable before ordering.